• GXSolutions.sk – Monitorovanie vozidiel
  • GXSolutions.cz – Monitorování vozidel
  • GPS járműfelügyelet
  • PL
  • GX HelpDesk
    A customer application which you can use when you need to report service; you download the user’s manuals. Here you can also find additional useful information and the overview of a used solution.
  • GX WebTDM
    This web application enables online monitoring of your vehicles anywhere via the Internet; it views the actual condition of the monitored operation parameters.
  • Support
    By way of the given contacts we will be glad to help and advise you and to comply with your requirements.
Home » News » GX HelpDesk for improved customer support
News
News
Get more support for monitoring with the service program Whether you use any of our solutions and monitoring in… More »
GX HelpDesk for improved customer support  More »
GX Solutions helped to the Children’s Oncology Association By the joint efforts we helped to the Children's… More »
GX Solutions activities for carriers Česmad Slovakia, the association of road carriers of Slovakia, maintained… More »
We minimize costs and optimize processes! This introductory title captures the essence of the professional conference… More »
Slovak logistic and automobile industry pit its qualities on a futsal field GX SOLUTIONS, a.s., took part in a… More »
Monitoring and control of transports by way of the terminal GT5 In practice, carriers must face and deal with… More »
The Fleet Day 2010 in Bratislava together with GX SOLUTIONS A meeting of professionals in the area of company… More »
Vehicle monitoring by GX SOLUTIONS in the Czech Republic with a new business executive  More »
Vehicle monitoring at the Day with ČESMAD in the Western style On September 4, 2010 the association ČESMAD Slovakia… More »
Czech Champions in Truck Trial 2010 wear the colors of GX Solutions The truck trial team Bronislav Ševčík and… More »
TDM 2009 upgrades to TDM 2010: Keep up with the development of transport telematics! GX SOLUTIONS - global monitoring… More »
Toll on Slovak road with GX SOLUTIONS  More »
Gold for GX SOLUTIONS RACING TEAM and Josef Císař at the international Slovak Championship The gold shines like… More »
Timber monitoring We have prepared a solution for special transport monitoring for all companies which need a… More »
GX SOLUTIONS, a. s., is a partner at the Truck Business Day 2010 On May 13, 2010 GX SOLUTIONS, a. s., took part… More »
GX SOLUTIONS, a. s., at The Fleet Day 2010 The Fleet Day 2010 took place on May 15, 2010 in Hotel Santon in Brno… More »
Josef Císař on the winner’s podium in the colors of GX SOLUTIONS, a. s. On Sunday, April 10, 2010 a new season… More »
Online communication with an electronic activity log via the terminal GT 5 GX SOLUTIONS, a. s., brings an innovation… More »
GX SOLUTIONS has a champion in its team Josef Císař is a three-time Czech title-holder in four-wheeler championship… More »
GX BUILD for construction equipment monitoring GX SOLUTIONS, a. s., made a big-time appearance on the presentation… More »
GX SOLUTIONS, a. s. is a partner of the Transporters’ Valentine Day Ball Also this year Transporters’ Ball… More »
GX Solutions, a.s. has introduced a quality management system according to standards EN ISO: 9001:20  More »
GX Solutions, a. s., has merged with Axitech s. r. o. and Genetech s. r. o. We are pleased to announce you that… More »

GX HelpDesk for improved customer support

Added: March 17, 2011

The company GX SOLUTIONS, a.s. has developed and launched a new electronic customer service GX HelpDesk, which is an improved tool for communication, contact and above all support for customers and partners. It replaces previously used customer support application.
This not only technical support is here to help.
In order to continuously improve the quality of our approach we try to provide answers to frequently asked questions on the issue, different notifications, recommendations, information on changes concerning the monitoring system. There are manuals, news and current offers, which customers and partners have available.

GX HelpDesk does not need to be installed, to start, just a simple click at the link http://helpdesk.gxsolutions.eu is necessary. Each customer is assigned individual access data, enabling them exclusively to monitor the process of implementation of the sent claim. Thus, safe access and handling with your information is under control.
In addition to access to documentation and information of different nature, we offer the possibility to electronically ask for advice or help, and in this way solve your situation more effectively.
GX HelpDesk is an ideal solution for any communication at all angles of view of monitoring, which require constant and timely customer support. You can contact us with service requirements, questions regarding new functionalities to your monitoring. You can ask us for advice or solving a problem situation. GX HelpDesk offers an electronic form for notifying of your requirement, information on its course through automatic notification and overall controlled access. However, the main benefit is the fact that at one place you will get a repository of optimal information to your contracts and requirements regarding their archiving. An accurate record is created about each request, each query, so that GX SOLUTIONS ensure the processes of their flexible implementation and solution according to the nature of a particular request.

We believe that you will appreciate this improvement of pro-customer services, and in this way we will build your electronic customer service together, which will be able to provide you with sufficient information, clearly and transparently receive, control and solve your wishes and any other matter.


« Back
Our solutions View a list of solutions »
Our services View a list of services »
Quality certificate

We comply with the EN ISO 9001:2008 quality management system.

© 2010 GX Solutions. All rights reserved. CREATED BY KREA.