GX HelpDesk

Order and complexity of the information in a single place.  This cost-free web application is designed to improve the quality of support and approach to the customer. Electronic support center for our dedicated customers, which we create together, serves as a basis for commercial and technical support of the monitoring solutions. Each customer obtains individual access data. The GX HelpDesk application provides for reporting and evidence of the demands including observation of their actual progress. The aim is to accelerate the response and awareness of the customer to their demands for service or other wishes related to the monitoring. In this application the customer finds various documents, notifications and recommendations, answers to the most frequent questions, manuals for handling the system correctly. The aim of GX HelpDesk is to provide the customer with complex and continual awareness regarding issues of monitoring and the customer's orders. Moreover, it provides transparent proceeding of the solution that the customer demands from our company.

GX Consulting

Your situation in the company changes and so do your demands and attitudes towards monitoring. We, in spite of that, offer a solution reducing your costs. The service provides our users with professional help and care - before, during and even after installation of the system, during the monitoring and while evaluating the output data. It helps with the utilization of the system, making the internal company proceedings more effective and allowing for optimization of the monitoring operation. We are ready to consult the monitoring related questions and help solve any problems related to procedural and technical areas of our solutions as they affect your operational costs.
GX consulting presents advisory activities for the users, courses, professional consultations within the range of the applied solution. By means of these activities we deliver information and instructions for correct usage of monitoring, advancement of the work with the program equipment, provide advisory and suggestions for changes and improvement of the system, we get valuable information straight from the user’s environment. The courses can be one-off, repeated or supplementary events or you can pre-pay the course hours in one of our service programs. You can choose from assigned topics, established levels or we can prepare the course in accordance with the customer's individual needs and demands.

Users and customers welcome this service especially because the needs and range of the monitoring usage vary – they are different in the beginning and after a certain time in practical operation. Moreover, your situation might as well change, and you have to keep in mind that so you’re your monitoring system which is continually being developed and, being informed is essential for a thorough and beneficial exploitation of all the benefits of the monitoring. We are able to meet the customer’s needs and that is why we adjust the contents, methods, locations and term of the course according to their needs. Duration of the consultations, range and form of the courses always come out of the analysis of the customer’s needs and working processes. In doing so, it does not matter if we monitor the conditions prior to the monitoring implementation itself or during the practical system operation with really changing needs and conditions on the customer’s behalf. GX Consulting is here for different life phases of the monitoring and to help our customers in various situations they might find themselves in – involving the changes of the system users and the personnel, changing over to new versions and modules, needs for higher versions of actually utilized monitoring of the vehicle park and others.

GX Server

Safe flow and administration of the data. GX server service is designed for the customers who like to have the necessary data sent to the company server. It is each customer's decision to use this service. The recorded data collected from monitored vehicle or machine can be downloaded from the company’s server, if necessary. This is easily done by means of the GPRS replicator. The data are kept and continually backed up also on the company server for the case of sudden data loss.

GX Data Services

Be at ease and leave the troubles with administration of the SIM cards for data transfer on our shoulders. You are not worried by any administration. The purpose of the service is to secure data transfer from the registered vehicles and machines to the server of the SQL monitoring system application. Vehicles can move within the area with GPS signal in the national operator’s web and also in foreign roaming. In case of the service activation the GX Solutions SIM cards are inserted into the vehicle equipment. It is beneficiary that the activation fee is already included in the service price. By using the service you reduce the risk of unexpected and dispensable costs for data transfer.

GX Maintenance

The service presents broadened technical support for the customers with higher demands in terms of the system availability and overall care for always actual monitoring system. The service secures increased support in form of regular actualization of the chosen parts of the system – map bases upgrade, individual software modules according to the current state of the solution, firmware. GX maintenance is imposed by periodical annual fee and provides also support for the monitoring system by form of telephonic advisory. It can be also combined with some of the service programs. 

GX Project Management

Monitoring GX Solutions is, thanks to its continual development, configuration and compatibility considered a well-established monitoring system. It provides various degrees of solutions from simple to more complex ones, or special forms of monitoring. The dominant feature of the project management is individual approach and supervision over the whole monitoring operation. It is important to realize that this service presents our procedural approach in few steps, it is a support to the solutions exceeding the range of the actual function composition and it doesn’t appear only in the beginning stage of the order. The service is being used during the whole monitoring operation, not only one initial order, or certain number of the vehicles. Most of all it presents professional help with the choice of the optimal solution and subsequently maximum utilization of all the possibilities and capabilities of monitoring, according to the type of the respective company or a segment which the company presents its services within. Everything is anticipated and helped by thorough analysis and detailed itemization of the customer’s situation - the needs, demands, procedures in progress, type of enterprise vs. the monitoring utilization. The analysis can help to discover how you are functioning, what you really need and what type of monitoring fulfills your expectations. Subsequently the gaps are discovered, the work and the operation process become more simple and optimized; the costs are reduced. Project management is here for you – at the very moment you might need specific developments, look for different form of data processing, evaluation and exchange or process the information on the level of several information systems; in cases where you might choose to have your own tailor-made monitoring. In cooperation with you - our customer, we appoint the outlets and objectives; we notify of possible risks you cannot even think of in advance. We map strong and weak aspects, consider the need for a change, enhancing or adding functions. We will find and recommend you the solution corresponding to the current condition of your enterprise. In active communication with our clientele we can draw your attention to what can be prevented, what is inadequately utilized, incorrectly set, improperly used or not used at all, or insufficiently interpreted. We care a great deal about your monitoring being used comfortably, correctly and within the full range of its possibilities. With the monitoring we want you to be timely and sufficiently informed about the possibilities in existence and also the new ones.